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Service Manager - Phoenix

Business Unit UTC Climate, Controls & Security Job ID 69451BR Date posted 07/11/2018 City Phoenix State Arizona

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager for our Phoenix location. This position has profit & loss responsibility for a multi-million dollar service branch and is responsible for growing market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

RESPONSIBILITIES:

  • Forecast, monitor and document financial performance against plan
  • Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
  • Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
  • Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
  • Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency and training requirements
  • Resolve warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the company
  • Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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