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Rentals Depot Manager - Houston

Business Unit Carrier Job ID 01323621 Date posted 06/06/2019 City Houston State Texas Country United States

Date Posted:



United States of America


CAT27: CRS-Houston 100 Southbelt Industrial Drive, Houston, TX, 77047 USA

Overall Responsibility:
This position is responsible for building a solutions-oriented team that can provide customers with the necessary service required to achieve monthly, quarterly and annual sales and profitability objectives.

Duties and Responsibilities:

-Establishes, assigns, and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of depot personnel
-Insures technician's daily activities are scheduled
-Performs regular depot audits, to insure quality equipment repair and testing. Communicate with Technicians regarding improvements or areas of concern
-Oversight and management to ensure timely and accurate depot purchasing, booking, invoicing and collections process
-Financial responsibilities include collecting quotes from vendors for parts or repair options and communication with Regional Leadership concerning "Best Fix Options"
-Ensures budgeting guidelines are met; prioritizes expenditures to stay within budget
-Assist sales department in selection and application of proper equipment and accessories for complex rentals
-Provides technical support to the sales department, both at the depot and jobsite visits.
-Engages directly with external customers and vendors when a conflict or issue occurs.
-Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance
-Initiates measures to improve methods, equipment performance, and quality of work.
-Inspects work in process to insure its completion within allotted time limits and for acceptable quality standards
-Conducts formal operations meetings on a regular basis
-Ensures fleet readiness, accessories and spare parts inventories are at acceptable levels and that equipment fleet, accessories are accurate and up to date in the systems
-Reviews all written labor documents on a regular basis
-Directs and guides the lead service techs to prioritize labor hours on a daily and weekly basis

-Manages the sales function, ensuring strong customer relationships are established and maintained while also driving employees to achieve business goals
-Promotes team selling and expansion of existing relationships across divisions and/or geographic areas
-Coordinates engineering and sales support activities to facilitate offering and supporting quality products and services
-Develops an environment to create and sustain a highly engaged team
-Reviews estimates to ensure accuracy and appropriate method to meet company and customer objectives
-Assists employees in determining margins, identifying resources and assessing future potential business; participate in selling to large/key accounts as needed
-Networks with areas, regions, and corporate headquarters to increase knowledge of offerings, and creating opportunities for employees to do the same
-Provides input for best practice work and encourage employees to incorporate new ideas into projects
-Develops sales forecast and provide input to budget
-Identifies new market opportunities
-Participates in development of long-range sales planning and growth strategies

-Promotes the importance of the EH and S program to all direct reports
-Insures all required inspections, training, and requirements of the MAP (Monthly Activity Plan) are completed on time. Review MAP regularly throughout month to insure it is complete.
-Maintains customer required site specific EH and S training for technicians

-Promotes the importance of Ethics program to all direct reports
-Provides guidance to the Rental and Equipment Coordinators in the application of their duties such as: order entry, arrangement of freight services, job file management, booking, invoicing, collections, purchasing and maintaining of information tracking logs.
-Identifies employee development and training needs for sales and operations personnel
-Conducts employee performance reviews and set objectives
-Interviews and hires talent as needed
-Manages employee relations and performance issues
-Improves employee engagement based upon periodic survey results

-High School Diploma/GED required
-BA/BS in business or technical field preferred

-5 - 10 years experience in an industrial environment with P and L responsibility.
-Working knowledge of commercial and industrial HVAC equipment and the rental industry preferred
-Professional selling skills: product knowledge, presentation, follow-up, and ability to close
-Thorough understanding of market place dynamics including industry trends and assessment of key competitors programs
-Proven capacity to communicate professionally in written and verbal format across a wide audience
-Advanced level skills with Microsoft Office (Excel, Word, Access and PowerPoint)
-Highly organized with strong attention to detail, while also able to manage multiple priorities
-Superior follow-up and follow-through skills
-A valid driver's license is required.
-Some travel required

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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